AVAILABILITY OF CARS:
The rental companies have a large Fleet of cars, however, cars can be reserved only by car category and not by specific make, model, size or specific features. Seating capacity will be as per your category booked and car sizes can vary across categories. If for any reason the car reserved is unavailable, the rental company will provide a similar car at no extra cost.
UPGRADING THE CAR:
It is important to reserve the right car for your party, however, upgrading to a larger car can be done at the time of rental, subject to availability. The cost of the upgrade will be shown separately on the rental agreement and will be charged at local rates which are usually very expensive. If you agree to upgrade your car on collection, you can not seek a refund for this on your return. Make sure you are clear exactly how much you are paying. Taxes and surcharges will be applicable on any upgrades charged.
If the rental company advise you the car booked is not large enough for your party and luggage, then you have a right to attempt to use the car as booked provided you do not have more people than the car is designed to carry. Upgrade costs for taking a larger car than booked can not be refunded by us under any circumstances.
If prior to collection you decide to upgrade to a larger car, you can request this through us, provided we have 4 business days notice. You will be charged the difference between the car at the price originally booked, and the car type you are upgrading to at current prices. This will work out significantly cheaper than upgrading on arrival. No admin fee will be charged for upgrading your car through us prior to rental.
CAR CATEGORIES
Cars are booked by category. As we work with several suppliers that each have varying names for their car categories, the category names we use may occasionally differ to those used by a particular rental company. For example, our 7 Seater Minivan might be referred to as a Standard Minivan by one supplier, a Luxury Minivan by another supplier and Premium MPV by another supplier. On your voucher the category is usually stated using the category name and code as used by the supplier.
INFANT SEATS:
Children under 3 years of age must be properly secured in a child passenger restraint. Children and 4+ must wear a safety belt.
IMPORTANT: Parents / Guardians will be asked to install these restraints themselves.
Infant seats are payable on collection of the car at approx $7 – $10 per day per seat with a maximum charge of $70 total for any rental.
ONE WAY RENTALS:
There are no charges for one way rentals within participating locations in the States of Florida and many California location. All other one way rentals are subject to a drop charge and must be requested in advance.
In areas where 1-way rental charges apply, this is a charge made by the rental company, not by us. We can advise you, on request in advance, of current 1-way fees, but please note these are subject to change. We have no control over the rate charge and are not notified in advance of any changes. The free 1-way rentals as stated above are guaranteed and not subject to local changes.
DRIVING AREAS:
Cars may be driven into any State in mainland USA. Some cars may be driven into Canada, but must be returned to the rental location in the USA. Check with the rental company on collection of the car.
DEPOSIT:
The lead drivers should possess a major credit card to show for deposit on collection of the car. A UK Visa Debit card is often accepted, but not Visa Electron nor Switch. The credit card will be ‘swiped’ typically for $1 and charged in the case of returning the car late, or any other local charges you agree to such as child seats or personal insurance. Alamo and National accept debit card deposit payment provided you have a return flight ticket.
ADDITIONAL INFORMATION:
- All locations, Terms and Conditions are subject to change without notice.
- Vehicle availability may be restricted and vehicle specification may be subject to change without notice
CANCELLATIONS / No Show’s
You are entitled to a full refund of any payments made, for cancellations made up to 2 working days prior to collection of your car. Notice of cancellation must be made in writing (or by email) and received by us prior to this time. If you do not collect your car that has been booked and pre-paid (this is called a ‘no-show’) then you are not entitled to a refund.
Booking Amendments
No admin charge is made for amendments to bookings. In the event you amend your booking and the rental price therefore changes, we will either charge the the difference if greater, or refund the difference if a lesser amount. Note, we can not guarantee to be able to make an amendment within 2 business days of your pick-up date although we will endeavor to do so.
REFUNDS:
No partial refunds are available.